CUSTOMER SUPPORT

  • PHONE: Customer support is provided by phone toll free during normal business hours:
  • LIVE CHAT: is available by clicking the tab in the lower right corner of every page—if Live Chat is not online, you can leave a message and someone will respond as soon as possible.
  • RETURNS: It is important to us that you are completely satisfied with your purchase. If for any reason you do not absolutely love your selections, please fill out and print this form: RETURN FORM U.S. or RETURN FORM CANADA

FREQUENTLY ASKED QUESTIONS

Select a category from the list to see only those questions.

What payment methods can I use?

  • American Express
  • Discover
  • MasterCard
  • Visa
  • PayPal

Sorry, we do not accept:

  • CODs
  • Layaways
  • Personal Checks
  • Money Orders

When will my order ship?

Pending order verification and credit approval, orders placed will be processed within 1-5 business days. Saturday, Sunday and holidays are not considered business days.

Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.

What does it cost to ship my order?

I ♥ Tyler Madison I Love Tyler Madison ships to the U.S. and Canada free of charge.
If you would like expedited shipping, the following is available and will be estimated at checkout depending on your location:

  • 2nd Day Air (UPS)
  • 3-Day Select (UPS)
  • Ground (UPS)

I know you will ship to me free of charge. Will I get free return shipping as well for a return?

Shipping your order to you in the U.S. or Canada is free of charge. If you return the item, the shipping cost for the return will be deducted from the refund on your credit card. If the return is due to an error or fault of Ilovetylermadison.com, there will be no charge for the return shipping.

Where do you ship?

At this time we are shipping to the U.S. and Canada. We have negotiated great shipping rates for Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, and Samoa.

Can I ship to an address other than my own?

Yes, you can ship to another address besides your own. When you register with Ilovetylermadison.com, you will have the option to create your own address list. This feature allows you to store the names and addresses of people to whom you would like to send the gift of I Love Tyler Madison! It’s easy to add, change or delete information from your address list at any time. Please note: The information that you store in your address list is for your use only. Ilovetylermadison.com will not contact anyone listed unless we have a specific question about a delivery.

By which carrier will my order be shipped?

In the United States we use FEDEX as the carrier to ship your order. In Canada we use Purolator. Your order is shipped as quickly and efficiently as possible using your selected delivery method and location. Deliveries will be made during the carrier’s normal business hours. Once your order has shipped, you can track your order’s location using the information provided by FEDEX. Orders sent by 2-Business-Day or Next Day shipping methods are delivered Monday through Friday from 8 A.M. through 4:30 P.M.

Orders placed with Saturday delivery will arrive Saturday if placed between 3:01 PM ET Thursday and 3:00 PM ET Friday. If an order is placed outside of these hours, it will be shipped via the Next Day delivery option. We do not recommend choosing Saturday delivery if you are placing your order outside of these hours.

If you have concerns regarding shipping, please contact our Customer Service Representatives at (1-844-858-4586) or info@ilovetylermadison.com

Do you ship to P.O. Boxes?

Unfortunately, we do not ship to P.O. Boxes. Please always submit a valid street address for your shipment.

Delivery Policy

I ♥ Tyler Madison is proudly made in Canada from imported fabrics. As part of the NAFTA free trade agreement, there are no custom duties. Any fees or insurance costs are included in our shipping costs.

In the United States we use FEDEX as the carrier to ship your order. In Canada we use Purolator. Your order is shipped as quickly and efficiently as possible using your selected delivery method and location. Deliveries will be made during the carrier’s normal business hours. Once your order has shipped, you can track your order’s location using the information provided by FEDEX. Orders sent by 2-Business-Day or Next Day shipping methods are delivered Monday through Friday from 8 A.M. through 4:30 P.M.

Orders placed with Saturday delivery will arrive Saturday if placed between 3:01 PM ET Thursday and 3:00 PM ET Friday. If an order is placed outside of these hours, it will be shipped via the Next Day delivery option. We do not recommend choosing Saturday delivery if you are placing your order outside of these hours.

If you have concerns regarding shipping, please contact our Customer Service Representatives at (1-844-858-4586) or info@ilovetylermadison.com

What if I change my mind and want a different size or color after my order is placed?

Once an order is placed at Ilovetylermadison.com, you cannot make changes online. For assistance, please call our Customer Service Representatives at .(1-844-858-4586).

Return, Exchange and Refund Policy

If for any reason you are not entirely satisfied with your recent ILOVETYLERMADISON.com order, we will gladly accept returns of items that are in new condition, with original tags attached. Return forms can be downloaded here, RETURN FORM U.S. or RETURN FORM CANADA or from the links at the top of this page. Unfortunately we cannot accept exchanges, however we are more than happy to process the original item as a return and place a new order separately for a replacement item. If the return is due to an error or fault on our part, there will be no charge for the return shipping.

To be accepted as a return, items must be in new condition and not washed, worn or altered. Returns will be credited for the original amount that was paid for the merchandise. The credit should appear on your next credit card statement. Merchandise that is older than 30 days from the original ship date will not be accepted.

Return Shipping Address from the United States:

I Love Tyler Madison
C/O A.N. Derringer
178 West Service Road
Champlain, NY 12919

Return Shipping Address from Canada:

I Love Tyler Madison
333 Chabanel Street West Suite 555
Montréal, Quebec
Canada H2N2E7

Can I return a gift?

Gift returns must be made following the guidelines of our Return Policy. Once your gift is returned you will be issued a store credit. Please contact info@ilovetylermadison.com or call toll free (1-844-858-4586) for more information.

Return Shipping Address from the United States:

I Love Tyler Madison
C/O A.N. Derringer
178 West Service Road
Champlain, NY 12919

Return Shipping Address from Canada:

I Love Tyler Madison
333 Chabanel Street West Suite 555
Montréal, Quebec
Canada H2N2E7

Return shipping address.

Return Shipping Address from the United States:

I Love Tyler Madison
C/O A.N. Derringer
178 West Service Road
Champlain, NY 12919

Return Shipping Address from Canada:

I Love Tyler Madison
333 Chabanel Street West Suite 555
Montréal, Quebec
Canada H2N2E7

Can I change my order once it’s placed?

Because your order is processed as quickly as possible, you will have to contact customer service to cancel an order preferably by phone, but email is also available.

Your satisfaction is very important to us. If you have any questions, please call us at (1-844-858-4586) or e-mail us at CustomerService@Ilovetylermadison.com

How do I check orders and track shipments online?

If you have a registered account with Ilovetylermadison.com, it’s easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for its complete order details, including its tracking number. Clicking on the tracking number takes you directly to the shipping carrier’s website, where you can follow the progress of your shipment(s). If you do not have a Ilovetylermadison.com account yet, set one up under My Account. You can also track an order by entering your order number and billing zip code under Track button on the same page.

What do I do if my item arrives damaged?

Customer satisfaction is our goal at Ilovetylermadison.com. Please contact our Customer Service Representatives at (1-844-858-4586) or email Customer Service and we will replace the order.

Can I see a record of my transaction with Ilovetylermadison.com?

By registering with us, you can check your order status online through the Recent Orders area of the My Account page. All of the details regarding past purchases will be conveniently stored for you in an organized listing. You can also check the status of an order placed with Ilovetylermadison.com by contacting our Customer Service Representatives at (1-844-858-4586).

How do I know what size to order?

We offer information at this link: Fit Guide. This will help guide you in determining which size to purchase.

What if I need help making a selection?

Please call our Customer Service line at (1-844-858-4586) and ask to speak with a customer representative, who will help you find the perfect gift, provide you with product information and answer any questions you may have. You may also e-mail us at info@Ilovetylermadison.com.

Do I have to register to purchase on Ilovetylermadison.com?

You don’t have to register on Ilovetylermadison.com, but registering and creating an account will allow you to fully enjoy our site. Not only will shopping be easier, but your entire experience with us will become customized over time. By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, manage and email wish lists, review your order history and edit billing or shipping information.

How do you store credit card numbers?

Ilovetylermadison.com allows registered users to store a credit card number securely in their account for easy shopping and checkout. All credit cards stored on Ilovetylermadison.com are encrypted for user protection so that no one—including customer assistance and information technology—can access your credit card number.

Once you make a purchase from our site, the credit card you use at checkout can be stored for you in your User Profile. You will only be able to delete your credit card information, not make updates to it.

If you forget your password, contact a Customer Service Representative at (1-844-858-4586) Once you make a purchase from our site, the credit card you use at checkout can be stored for you in your User Profile. You will only be able to delete your credit card information, not make updates to it. or send us an email at info@Ilovetylermadison.com

What is your Privacy Policy?

I Love Tyler Madison’s privacy policy can be read in full at this link: I Love Tyler Madison Privacy Policy

What are the Terms Of Use and Copyrights for this website?

The Terms of Use and Copyright information can be read in full at this link: Terms of Use